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For more information on our services
please call freephone on:
0800 042 0121
Pets and People

Dog Frequently asked questions


What kind of Carer will you choose for us?
We have a wide variety of carers, all experienced at looking after dogs, with different needs. Our job is to find care, as near as possible to your home environment, where both your dog and the Carer are happy together. We arrange for you all to meet beforehand, for peace of mind before you go away.
Can my dog go to the same carer, each time?
We do try to arrange your bookings with the same carer each time. However, we do not generally have more than one family’s dogs visiting at any time. If your carer is already booked, we will endeavour to find you another.
Will you look after my dog for just a weekend?
We try to fit in with your requirements, whatever they are and whether your length of stay away is for day care, 2 days, 2 weeks or longer.
When will I have to pay for my booking?
Our payment terms are shown above.
How much notice do you need?
One week or more is helpful, especially at busy times such as the Summer holidays, but we try to fit in with your requirements, if it is possible.
What if I have to cancel after I've made a booking?
We recognise that plans sometimes have to be changed unexpectedly and we will always try to be sympathetic, however, once a booking has been made and a carer has been allocated to look after your dog, a percentage of the booking fee would still be payable in the event of cancellation .

If you have any uncertainty at the outset about whether a booking will go ahead, we recommend speaking to an insurance broker who may be able to arrange suitable cancellation insurance for you.
Do you have availability for Christmas and New Year?
We do provide care for dogs over the Christmas and New Year period, however carer availability is generally a lot lower than at other times. Please note that the daily rate is double for Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day, unless your booking is for 2 weeks or more.
Are there any types of dogs that you cannot look after?
Any dog we look after needs to be fully house trained, not destructive in the house and not aggressive. They should be up to date with routine vaccinations (kennel cough not required), and with worming and parasite programmes.
Are there any breeds or types of dog this scheme does not suit?
There are some breeds that we are unable to provide care for – it is our experience that some larger security dogs can become possessive in another home, so please check that your dog is suitable for care.

Additionally, we find it difficult to place young puppies owing to the fact that they can be destructive. We do not normally take puppies under 6 months of age or until they are fully house trained.
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